Cindy receives HSMAI Lifetime Achievement in sales award

The HSMAI Americas Award for Lifetime Achievement in Sales honors sales professionals who have left an indelible mark on the sales discipline in the hospitality industry. Honorees are recognized annually at HSMAI’s Sales Leader Forum.

Watch Cindy in ACtion

Follow her on social media.

10 Questions With - Cindy Novotny

Cindy Novotny is a force of nature—an internationally renowned speaker, trainer, and business strategist whose dynamic energy and no-nonsense approach have transformed some of the world’s most prestigious luxury brands. I first encountered Cindy’s brilliance at an Engage! Summit in Ireland in 2018. I left that encounter so inspired that I made a personal vow: one day, I would bring Cindy into my business to implement her award-winning service excellence programme.

That day has finally arrived. We are incredibly fortunate to be working with Cindy right now, and our entire team is energised and excited to implement her training in the coming weeks. We’re eager to see how her insights will elevate every aspect of our service, refine our client experience, and ultimately impact our customers in extraordinary ways.

As we embark on this exciting chapter, we sat down with Cindy to hear more about her journey, her approach to exceptional service, and the wisdom she’s gained from a career spent empowering others to be the best. 10 Questions With - Cindy Novotny – Neill Strain Floral Couture