I am asked every day the same question – ‘What is the ROI on your training, consulting or coaching?’ We provide validated analytics and even more proof in a money back guarantee that our processes work. But, what I want to ask leadership everyday is what their ROI is.
I have been on all sides of the business. Sales, operations, leadership and now organizational development. I have had to prove my ‘worth,’ or ROI from the beginning. You don’t make your quota – done! But lately, I am wondering who is really stepping up to provide value to their teams and organizations. Why do we have to discuss accountability of leadership in each session we facilitate?
I think the answer lies in the fact that too many leaders continue to look at the scoreboard and forget to play ball. The buzzwords of today bring clarity to this:
· Employee engagement surveys
· NPS (Net Promoter Scores)
· Board approval
· Cvent Analytics
The list goes on and on. I speak to sales people everyday in my one-on-one coaching sessions and hear virtually the same thing regardless of what company they are with. ‘I don’t get much assistance or coaching from my leader.’ This is not right. A leader is hired to lead people to success, not manage a spreadsheet. If you find yourself spending more time in closed door meetings, analyzing the reason your team is not as successful as they should be, then it is time to step out from behind that desk and conduct your own audit. What ROI did you provide today?